Operation KA Kommuter Daop VIII in Surabaya Surabaya route-Lamongan is an effort to reduce congestion Lamongan is one of the smaller cities around Surabaya who donated immigrants is quite a lot to the city of Surabaya. This is because the mileage Lamongan - Surabaya is not too far and not too difficult to be reached by different types of vehicles. A considerable number of immigrants will increase congestion on road sections in Surabaya. Not to mention if it is added to the user's path from Surabaya itself. Mass transit is the quality of service with a range of local mass transportation is available for those who pay for specified and designed it to move some passengers bear the same time, one of the forms of transportation services is the mass rapid transit train commuting. Commuter Train Launch Surabaya-Lamongan Department in February 2006, giving out a lot of choices to passengers in the selection of mode of transport to be used. In addition to the above understanding memepinyai mass rapid transit services quality understanding angkutanyang have a fixed route and schedule examples are bus and train. This mode of transportation is not serving permmintaan but menyediaakan fixed service, good schedules, rates and trajectories. To know the services provided to users of the commuter rail / commuter rail passengers, a study conducted by distributing questionnaires distributed to passengers with questions to determine the number of passengers, gender, age, education, occupation and reason for choosing last mass transit Commuter Train . This study using analysis descriptive and quantitative. Technique data collection is done through literature study, questionnaires, and interviews. Method of sampling used is a non probability sampling with sampling using accidental sampling. Technique data analysis done by using method Importance Performance Analysis (IPA). The result is known that public transport non stretch Surabaya-Lamongan, operates every day with a frequency of 1 (one) commuting 3 (three) cars with a 2 (two) times the round trip is when the morning at 04:15-05: 06 and on a afternoon the day 3:58 p.m. to 16:59, headway kebrangkatan Komuter Surabaya-Lamongan which is an average 4.85 ≈ 5 minutes headway of arrival of an average of 6 menin, travel time Api Komuter Surabaya Lamongan <2 hours and factor unloading (load factor) 95% From the results of all indicators were operational could disimpulankan average quality operational service CART Api Komuter Surabaya-Lamongan pretty good nice.