Factors Influencing, Obstructing, and Encouraging Collaborative Sustainability Performance: A Qualitative Study of Agency for Social Security Administration (Bpjs Kesehatan) in Indonesia
Keywords:
Collaborative sustainability performance, social security, national health insurance ,
Abstract
The purpose of this research is to investigate and comprehend the perspectives of stakeholder participants on the factors that influence, impede, and encourage the achievement of sustainable collaboration performance in the agency for social security administration (BPJS). A descriptive qualitative perspective study is used in this study. The qualitative approach is implemented through in-depth interviews with open-ended questions for 30-45 minutes to confirm and obtain input from leaders at the lowest level of management. Internal leaders at BPJS Kesehatan include senior managers and above serving as branch heads, former branch heads, assistant deputy or deputy head. According to the findings of this study, several factors, including leadership, innovation capability, stakeholder value, stakeholder management, regulatory effectiveness, employeecooperation, and employee participation, play an important role in collaborative sustainability performance. The limitation of this study is that it only uses internal organization perspective to investigate the research objectives. Furthermore, the informants still do not represent all BPJS branches in Indonesia. As a result, future research will likely supplement the qualitative approach with a quantitative or mixed method approach. Furthermore, by combining a quantitative approach, the number of informants or respondents involved can be expanded