Factors Influencing, Obstructing, and Encouraging Collaborative Sustainability Performance: A Qualitative Study of Agency for Social Security Administration (Bpjs Kesehatan) in Indonesia

10.2478/bjlp-2022-001127

Abstract

The purpose of this research is to investigate and comprehend the perspectives of
stakeholder participants on the factors that influence, impede, and encourage the
achievement of sustainable collaboration performance in the agency for social security
administration (BPJS). A descriptive qualitative perspective study is used in this study. The
qualitative approach is implemented through in-depth interviews with open-ended questions
for 30-45 minutes to confirm and obtain input from leaders at the lowest level of
management. Internal leaders at BPJS Kesehatan include senior managers and above
serving as branch heads, former branch heads, assistant deputy or deputy head. According
to the findings of this study, several factors, including leadership, innovation capability,
stakeholder value, stakeholder management, regulatory effectiveness, employeecooperation, and employee participation, play an important role in collaborative
sustainability performance. The limitation of this study is that it only uses internal
organization perspective to investigate the research objectives. Furthermore, the informants
still do not represent all BPJS branches in Indonesia. As a result, future research will likely
supplement the qualitative approach with a quantitative or mixed method approach.
Furthermore, by combining a quantitative approach, the number of informants or
respondents involved can be expanded