Factors Influencing E-Government at The Population and Civil Registration Office of Gowa Regency

Abstract

This article investigates the factors influencing the successful implementation of e-government at the Population and Civil Registration Office of Gowa Regency. By analyzing four key approaches, namely Web Portal Quality, Skilled ICT Professional Availability, Technological Infrastructure Quality, and Government Policy, the study offers valuable insights into the complexities of digital transformation in public service administration. The result show that the implementation of e-government at the Gowa Regency Population and Civil Registration Service showcases promising aspects, such as a supportive web portal, government policy backing, and sufficient human resources proficiency. While the technological infrastructure presents challenges, the use of alternative platforms demonstrates adaptability in overcoming obstacles. Addressing the technological limitations and continuously supporting the skilled human resources will further enhance the efficiency and effectiveness of e-government services in Gowa Regency.