Effect of reward, punisment and performance onwork satisfaction at gojek drivers (go ride drivers)in bandung

10.2478/bjlp-2023-00000140

Abstract

PT Gojek Indonesia is a company engaged in online transportation services or better known as online motorcycle taxi. The means of transportation used are motorbikes and the riders are called Gojek Drivers or Go Ride Drivers. PT Gojek is an online-based transportation service that is quite large in Indonesia, especially in the city of Bandung. The problem in this study is that Gojek drivers have a low level of job dissatisfaction. This study aims to determine the effect of reward, punishment and performance on job satisfaction for Gojek drivers in Bandung. As an independent variable consisting of reward, punishment and performance, while the dependent variable is job satisfaction. This study uses a quantitative method, where the instrument is a questionnaire. The population in this paper is Gojek Drivers in Bandung. Samples taken were 70 respondents. The analysis used in this paper includes validity test, reliability test, normality test, classical assumption test, multiple linear regression analysis, partial test, simultaneous test and determination test. The results of this study can be concluded that there is a significant influence between the independent variables on the dependent variable, namely the effect of reward on job satisfaction, but for punishment it does not affect job satisfaction, while performance has an effect on job satisfaction. Simultaneously it can be concluded that reward, punishment, performance affect job satisfaction.