How The Role of Perceived Organizational Support (POS) and Psychological Empowerment (PE) on Organizational Citizenship Behavior (OCB) and SMEs Employee Performance ?

10.2478/bjlp-2022-007079

Abstract

The purpose of this study was to analyze the effect of perceived organizational support (POS) on organizational citizenship behavior (OCB), perceived organizational support (POS) on SMEs employee performance, psychological empowerment (PE) on organizational citizenship behavior (OCB), psychological empowerment (PE) on SMEs employee performance, organizational citizenship behavior (OCB) on SMEs employee performance. This study aims to analyze the effect of psychological empowerment and the role of perceived organizational support on employee performance through organizational citizenship behavior in SMEs. This study is a causal research using a survey approach. The data used in this research are primary and secondary information. The data analysis uses the partial least squares (PLS) method in structural equation modeling (SEM). . Online questionnaire questions are provided with answer options with rules based on a 5-point Likert scale. Online questionnaires were distributed to respondents using social media. Data analysis in this study used structural equation modeling (SEM) with smartPLS 4.0 software tools. The stages of data testing are data validation and reliability tests and hypothesis testing. The variables in this study are the independent variables Perceived Organizational Support (POS) and Psychological Empowerment (PE). The dependent variable is SME Performance and the mediating variable is Organizational Citizenship Behavior (OCB). The results of this study are perceived organizational support (POS) has a positive and significant effect on organizational citizenship behavior (OCB), perceived organizational support (POS) has a positive and significant effect on SMEs employee performance, psychological empowerment (PE) has a positive and significant effect on organizational citizenship behavior (OCB), psychological empowerment (PE) has a positive and significant effect on SMEs employee performance, organizational citizenship behavior (OCB) has a positive and significant effect on SMEs employee performance